A grievance is closed out when no further action can be or needs to be taken. All grievances should be closed out within the initial 30 days or as soon as possible thereafter and after all reasonable efforts to resolving the grievance have been attempted. The response should communicate the findings of the investigation and resolution and seek approval from the complainant. If the Complainant is satisfied with the outcome then the grievance is closed out and they provide their signature (or fingerprint) on the agreement as confirmation. Should the Complainant either reject or appeal the outcome, then the closure status will be recorded. Closure status will be entered into the Grievance database.

• Resolved – the resolution has been agreed upon and implemented and signed documentation is evidence of this.

• Unresolved – it has not been possible to reach an agreed resolution and the case has been authorized for close out by the PMU.

• Inconclusive cases where the attempts to contact the Complainant have not been successful for two months following receipt of formal grievance